Innovation Group is a *****. Ducking and diving when we submit legit claims

What's going on with this company? I am starting to worry, that they do not care or take care of their customers but we're still paying for a service we're not receiving. My issue is similar to Samukolo's review dated 3rd Feb

My claim number is: 991456 and complaint reference REQ-729703

I'm also yet to get an update on a poorly managed claim I submitted that I also seek a written response to. They don't respond to emails, when you call they keep you on hold forever, because it seems like anyone you speak to needs to speak to their supervisor. They seem to be blatantly ignoring their customers and the ombudsman and consumer protection needs to intervene and investigate this company. It can't be that a review every day has been put up here for issues related to claims, and it be business as usual.

There's no point in responding only when issues are addressed on Hello peter, and ignore direct communication because the public is watching. It gives an impression that public perception is more important than customer service.