CR
Chanel R
1 reviews | Active since May 2023
19 May 2023, 14:16
Innovation Group is a ***** company
Absolutely BAD service. My service policy states it expires on 120 000km odometer meter reading or 19 September 2023 (Whichever comes first) My car only had one service approved on this policy at 72000 km, when i took it in for the 82000km service they told me that the policy expired.. How can that be?? Now they urged me to pay 1457.16 before they can give the approval for the service.
I am taking these people to court as this is unacceptable, if i knew this i would have not take this and pay for the services on day as the service is cheaper than the actual contract.
Every time you call in for an answer, you have to wat for 20min and still no one can give an proper answer.
Helpful (0)
Replies (2)0
Replies (2)Innovation Group's replyOfficial
22 May 2023, 08:19Dear Chanel le Roux, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply22 May 2023, 08:19
Official
Dear Chanel le Roux, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
CR
Chanel R's updateReviewer Update
22 May 2023, 15:20Good day,
I'll be waiting for the feedback as I am going to take this matter further with may lawyer.
Kind regards,
I'll be waiting for the feedback as I am going to take this matter further with may lawyer.
Kind regards,
CR
Chanel R's update22 May 2023, 15:20
Reviewer Update
Good day,
I'll be waiting for the feedback as I am going to take this matter further with may lawyer.
Kind regards,
I'll be waiting for the feedback as I am going to take this matter further with may lawyer.
Kind regards,
