Innovation Group is a bunch of *******

November 21 2019 i placed a cancellation for my service warranty policy and want a full refund of all premiums paid. The consultant told me that it would take up to 21 days. Over 2 months later, On the 31st of January I still had no feedback in any form from the INNOVATION GROUP. I decided to call and follow up on the cancellation on the. It was stated that the cancellation was not processed but they put an immediate cancellation which would take up to 48 hours. After 3 days, I still had no feedback, i called again and they stated that the cancellation is in process and that i will have the premiums paid back to me within 5-7 days. 5th of February i called again to find out when i will receive my premiums back, and they stated i call my bank. After calling the bank, they stated that they have not received any premiums paid back and that i should contact Innovation Group again. Today is the 14th of February and i still had no feedback, I called Innovation Group just to get my calls cut after waiting over 30 minutes on hold. I want my all my MONEY BACK!