Innovation Group is a ****!

Last week Hudson contracted Innovation Group pertaining to a mechanical warranty claim, as per the request from Innovation they provided them with photos and a diagnostic report of what was wrong with the vehicle. When I called to follow up as to what the hold up to the approval process was, I was informed I needed to provide them with proof of my 120k service - which I did.

When I contacted Hudson, they informed me that Innovation had contacted them and requested that they speak to a technician - which was done. The technician explained what the fault was on the vehicle to which Innovation requested a second diagnostics report.

I am interested in knowing who is going to foot the bill for this second report?

This is not the first time I have had issues with Innovation regarding claims. Earlier in the year I had to take my vehicle to VW Kimberly and when they were contacted, they informed the Consultant that my policy had been frozen due to non-payment - which was a complete and utter lie - as Innovation had been debiting money from my account without fail.

When I tried following up on the matter and the possibility of a refund my emails went unanswered.

It is disheartening to pay for a service and not get it when you need it the most!