Innovation Group is a ****

On the 24th of July I took my vehicle to the dealer to get it fixed some of the components which are marked as covered under my policy that I took with Innovation. Today it is the 21st of August and my vehicle has been with the dealer ever since.

The dealer is so to happen that it submitted a claim of different components and Innovation only covered 1 component, the dealer revert back the claim to fix "to make 1 claim for 1 componet" and up until this day this has not been resolved. I myself have been calling Innovation Group to find out what is happening and I am not getting anything but im referred to speak to the person from the dealer who logged this claim, I even went to speak to the service manager at the dealership "BMW CENTURY CITY, CAPE TOWN" and still my car has been at the dealer with no work being done on it.

Ive been on this policy for almost 2 years and I have never made a single claim, only now im making a claim and Innovation Group is running around not wanting to come to the party.