Innovation Group is a ****.

This complaint has not been resolved to my satisfaction. Who told the first guy to activate the policy? I have a claim and I told you guys numerous times that I have a claim, I know I requested to cancel the policy but I called Absa directly and they said I can keep the policy that is linked to my vehicle finance they will speak to Innovation (because it is linked with them). I need the call for the first policy that was activated on my account. You can't activate policies without clients giving you the go-ahead and reading the full policy agreement back to the client (this did not happen). How in the world was the first policy activated without my consent? I need that recording. 2ndly your service sucks, it's like you did not want to pay me out from the get-go. I have travelled from autobody shop to autobody shop to get a quote, now the policy is cancelled within 2 sec but the first policy could not be cancelled on my first request (even months after you activated it without my consent. I also need the 2nd call recording, you clearly state when you call clients that these recordings can be made available if one request it, I need it (No excuses). You went and deducted money from my account prior to the agreed debit date, who is going to take the charges for that, I will not let you guys get away with this. You will activate my policy that I have with Absa and I will put my claim through. I will not accept this.