LW
Liza W
1 reviews | Active since Nov 2020
17 May 2022, 13:49
Innovation Group Insurance advised by We Buy Cars is a hoax
Date of Claim: Vehicle Details: Vehicle Registration: ***/05/10 VOLVO S60 D3 ELITE GEARTRONIC CFM84167
Let''s avoid going again through LegalWize. The first claim I had to report to Ombudsman, Hello Peter and We Buy Cars.
* This time me car broke with gearbox parts that are clearly covered by your policy. * All of my insurance claims these days are payable and then refundable. As this is clearly part of the maintenance plan I strongly urge you to refund the amount. * I did not take the most expensive route and replaced the necessary parts for the car to drive. * I have been with Bosch (Strand Autoelectric) for 10ys excellent service. I cannot let them wait on money and I cannot wait on my vehicle.
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Replies (1)Innovation Group's replyOfficial
20 May 2022, 09:04Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologize for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply20 May 2022, 09:04
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologize for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
