LJ
Louw J
1 reviews | Active since Jun 2011
01 Jul 2015, 15:15
Innovation group - innovating ***********
I have been a client of the innovation group motor maintenance extender plan for almost 5 years.<br> <br> The first couple of years and claims went without any hick-up but this year there seems to be more and more problems.<br> With my last claim in May, I was advised that<br> 1) My\power-up"was cancelled in 2013 and they did not advise me as they are only starting to advise people of this know.<br> About when they say it was cancelled they increased my monthly payment. (And still did not advise me of this cancellation)<br> <br> 2) They only authorised one item of the claim which was submitted.<br> As I did not encounter this before it was a shock to find out that they will look at a given claim"
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Replies (1)Innovation Group's replyOfficial
02 Jul 2015, 09:26Hello louw3007,
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Innovation Group's reply02 Jul 2015, 09:26
Official
Hello louw3007,
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
