Innovation Group Handling MFC maintenance plans...****

Item: Innovation Group
Rating: 1
Author: Hailey S

As a paying customer since last year June I don't agree with your company that wants me to drive my car to 75000 km before I can service it!!! But the service is due June this year on plus minus 63000kms.....Please explain to me how do you pay for a service plan, BUT the company wants to override the dealership?????? Because I don't do more than 15000km per year... Also is the arm rest clip that broke off not part of maintenance????? Refusing to pay for that I mean really is this how you operate on MFC's 'cars'??????...

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Replies (2)

Innovation Group's replyOfficial

29 Mar 2021, 09:51

Hi Hailey ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply29 Mar 2021, 09:51

Official

Innovation Group's replyOfficial

30 Mar 2021, 09:34

Hi Hailey,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply30 Mar 2021, 09:34

Official