BN
Bongani N
1 reviews | Active since Jan 2023
23 Nov 2023, 13:26
Innovation Group extended warranty - run away from them
After paying Innovation Group for extended warranty last year, took my car in for mechanical challenges and they refused to pay. Never thought they will do this. My advice, run away from them as they will abandon you in your hour of need.
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Innovation Group's replyOfficial
28 Nov 2023, 08:04Dear Bongani Nqana,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply28 Nov 2023, 08:04
Official
Dear Bongani Nqana,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team