Innovation Group efficiency

I recently wrote a review about the Innovation Group who affiliated with Toyota SA to offer clients an extended vehicle Service or warrantee plan.

I had a prompt response the next day and agreed to pay for 3 months upfront provided there was no 3 months waiting period.

A payment link was sent to me which did not work and the banking details sourced via the link for an EFT did not identify the name of the bank. All it states corporate bank account with an account. No.

Since, I have called in to Innovations to source the name of the bank. Guess what, I was bounced between sales and customer care. I still do not the name of the Innovations Group bank. I don't believe that the Innovation Group employees know either.

At 15h00 today, I spoke to a guy from Customer care by the name, Keabetswe, who offered to transfer my call to Sales.

I am frustrated. I will be referring this to Toyota SA, with the hope that they will resolve the matter.

The customer satisfaction survey is flawed as well. It repeats itself once the promted response is a poor score like a 1.