1 reviews | Active since Apr 2024
Innovation Group ****!!!!
Hi, my name is Nkosinathi Mkhondweni . I'm a client with Innovation, I have a service plan with Innovation group aswell as a boost up plan that goes with the service plan it helps with paying off worn out parts during the service or atleast that what I was told. Earlier this year I took my car in for the 115 000km service. They paid for the service but refused the changing of break pads and brake shoes because I had outstanding premiums I accepted that. Now jum to a week before I went in for my follow up service at 135000km I called in at Innovation Group to see if my accounts were up todate I was told I needed to pay 700 and some odd towards my service plan of wich I did then I was told I still owe on my boost up plan an amount of R2300 and some odd of which did that to. They acknowledged my payments and told me I could go in for service. To my surprise when I was at my service workshop I was told my boost up plan had expired at 115000km , I said it impossible because they had been deducting premiums from account since I last did my 115000km service and even asked me to pay a 2300 outstanding premiums from before the 115000km service. If my boost up plan had expired at 115000km why continue to deduct funds from my account and follow with asking me to pay for non paid premiums from the past. Innovation Group is a **** they took my money now they don't want to deliver on their service
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
