1 reviews | Active since Sept 2021
Innovation Group
Absa Insurance through Innovation Group Scratch and dent
I had S&D previously and fulfilled the term, claims process was smooth and Innovation Group were responsive hence the reason I decided to continue with them
Unfortunately this year 01 July 2025 I submitted a claim to d&***p as per usual I clearly understand what documents are required as I am an existing client. To date no response from claims. I sent over 10 emails, 0 response. I tried calling they say documents are received but 0 response, I emailed Mpho from customer service who signed me up, no response, it's been over 15 days with 0 acknowledgment. All this from the same group when I took out another cover with them when my previous cover expired, I was happy too, only to find out they did not activate my policy fortunately they waived the 3 month premium as it was a fault on their side and allowed me to proceed. However no one is responsive when I submit a claim.
I will likely be terminating.
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
I have acknowledged receipt of your correspondence that I have received this afternoon. In future be responsive to client enquiries, acknowledge an email if it's just one email from a trail of emails, call back if you say you will call and avoid transferring the client from department to another only to be disconnected.
Yes you resolved my query but this service I have received does not sit well with me, I am a client of ABSA, actually I am a previous ABSA employee and this type of service rendered by you as an FSP tarnishes their image.
Do better.
I have acknowledged receipt of your correspondence that I have received this afternoon. In future be responsive to client enquiries, acknowledge an email if it's just one email from a trail of emails, call back if you say you will call and avoid transferring the client from department to another only to be disconnected.
Yes you resolved my query but this service I have received does not sit well with me, I am a client of ABSA, actually I am a previous ABSA employee and this type of service rendered by you as an FSP tarnishes their image.
Do better.