Innovation Group - Dreadful Service

Have a scratch and dent policy with this company, which was added onto my WebuyCars policy. A taxi hit my left side whilst I was on my way to work. The damage is minor on the left side of my vehicle. I am claiming this damage via my insurance.

I called the Innovation Group and asked if I could claim for minor damages to my paint (Excluding the damage to the left side) ,which was pre-existing when I purchased the car via WebuyCars.

I made this crystal clear to the consultant, but they advised me to complete a claim form and submit pictures.They informed me that they have had issues with this type of claim from WebuyCars and they would see what they could do.

They then advised me that the repair to the left side had to be completed first and then to send them pictures of the whole car and license disc. This seemed ridiculous and absurd request, as it would mean 2 visits to the paint shop, they had pictures of the damage I was claiming for.

Today I receive an email that my claim has been declined because they do not pay for pre-existing damage. They were aware of this when I called 2 weeks ago, but wasted my time, the panel beaters time, indicating that they may entertain the claim.

When you call you get transferred and have to keep verifing your information.

The consultants just keep giving you policy info and that this call is recorded etc.

I would not advise anybody to have a policy with them. Unprofessional, don't listen and it's like talking to a robot, no common sense!