FS
Fezeka S
1 reviews | Active since Apr 2021
07 Apr 2022, 10:00
Innovation group - double debits
I'm being double billed for a maintenance plan that i requested to be cancelled - 3 months with this happening and nothing has been done. I'm being told to contact the team after 14 working days "to see" if it has been resolved.
this is frustrating as everyone is "penny pinching" with all the upsets that Covid has done.
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Replies (2)
Innovation Group's replyOfficial
07 Apr 2022, 10:05Hi Fezeka, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply07 Apr 2022, 10:05
Official
Hi Fezeka, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
22 Apr 2022, 09:17Hi Fezeka, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
Innovation Group's reply22 Apr 2022, 09:17
Official
Hi Fezeka, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team