HG
Henry G

1 reviews | Active since Mar 2018

23 Feb 2026, 07:35

INNOVATION GROUP, DON'T READ EMAILS, when submitting a claim on your extended warranty.

This is the worst ever company to submit a claim with,for engine repairs, while having comprehensive extended warranty. I sent emails, but it appears that they don't read emails. This was stated as facts by, Juanay and Letai. How absurd. Im still recovering from a stroke, but this company claims to act just on phone calls. In my case, where I almost lost my voice. So how do you register a claim, without a voice? It only boils down to one thing, your money, and we decide, if you are a human being. How can you not cover sensors on cars. These sensors are then warnings, to repair. They would rather pay for an engine overall, which is questionable, than pay for a sensor. All new cars have sensors, but it shows, how can we not pay for your damages, while fully insured and fully paid up. What really makes this situation even worst, is the fact that they use the platform of MFC. This is what happens, if you can't create your own platform, to promote your company. This Letai person went as far to suggest that I should park my car, if I don't have upfront money to pay for the repairs. This will never happen at my other insurance company. There you are treated, like you the only customer.

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Replies (2)
HG
Henry G's update23 Feb 2026, 08:26
Reviewer Update
I don't believe it. The person who responded to my email can't be fluent in English. This matter was never resolved, but frustrated. I applauded MFC for great service NOT Innovation. I will reserve my thoughts, because it blows my mind.
Innovation Group
Innovation Group's reply23 Feb 2026, 08:29
Official
Dear Henry Gouws

We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
 
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.

Best Regards
Innovation Group Customer Services Team