JK
Jimmy K
1 reviews | Active since Jul 2021
07 Jul 2025, 12:56
Innovation group does not want to pay
Innovation group does not want to pay for my tire even through it is within legal limits. My thread is at 2.6 and the limit is 1.5. I’ve told them that I’ve hit a pothole and the consultant keeps on telling me that he has rejected a lot of claims and due to wear and tear. Even proud of rejections as if his KPIs rely on it. If I’ve hit a pothole how is my tire suppose to look , brand new ?
Innovation please fulfill your promises. I’m thinking of even not renewing any policy I have with them due to this. Now I’ve asked to speak to his manager and I’ve been put on hold for a very long time.
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Innovation Group's replyOfficial
07 Jul 2025, 13:29Dear Jimmy Khosa
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply07 Jul 2025, 13:29
Official
Dear Jimmy Khosa
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team