NM
Noto M

1 reviews | Active since May 2025

11 Jul 2025, 08:13

Innovation group

Since i started complaining about innovation group here they have been in talks with me.they have log my claim to my surprise now they have authorized R 44999,99 of which were my car is they have sent them a quote for a complete engine or the parts that are needed, when they overall the engine is gonna cost somewhere around R400000 and when they buy a complete engine is gonna cost them around R150000. Then they opt to authorize R44999,99 is not even a tip of iceberg,one they don't consider that is them who did cause the whole situation by not providing me with a policy when I bought the car until it was supposed to lapse,is then they sent me a reminder that my policy is about to expire already i had paid for the car's water pump for about R28200 at Audi polokwane and and the breakdowns for back and fourth for what was not supposed to happen if they did their work ethically by providing the policy initially , they don't even consider that i have gone all out to look for help while i have been in talks with them without help. I also wrote them a letter as well that I don't take what they're telling me because of the whole situation. My plea to them is for them to fix my car I'm tired of fighting them. They supposed to understand what is my contention here because they didn't do the correct things,they were not fair with me,when someone took a policy that should be put to him or her so that in my case was not.

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Replies (1)
Innovation Group
Innovation Group's reply11 Jul 2025, 08:45
Official
Dear Noto Malatji

We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team