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isaac N

1 reviews | Active since Feb 2017

27 Aug 2018, 09:24

Innovation Group ******

I cancelled a service plan since it was not activated on the 6 July 2018 and was promised a refund within 14 days , but till today they have not made any refund. Reference number:TR/SQ/00279/ ********** . I have been sent from pillar to post every time I phone them. Sometime they put me on hold for hours and just cut the phone. When I request to talk to the manager , I will be put on hold for hours and they just cut the phone. Do not take up any policy with innovation groups because they ******. A refund is taking 3 months , how can that be

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Replies (3)
Innovation Group
Innovation Group's reply27 Aug 2018, 09:33
Official

Hi Isaac,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group
Innovation Group's reply29 Aug 2018, 16:13
Official

Dear Isaac,

Our customer service team tried to contact you but have not been able to reach you.

Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number : CP-8-2***.

Thank you.

Kind regards,

Complaints Team

Innovation Group
Innovation Group's reply30 Aug 2018, 12:50
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team