Innovation Group continue to debit my account despite cancellation of service plan

<p>To whom it may concern.</p> <p>I have cancelled my service plan with your selves particularly because of poor customer care. <br />My account is getting debited every month despite the cancellation. <br />I have spoken to Lumka Ndevo who promised to personally revert to me but never did in three weeks.<br />The second time around I spoke to Karen Roodt who was very rude from the onset, still no help. She said innovation Group can't do anything about my query, as it is Absa's responsibility to cancel. <br />I find this very bizzare. I was offered the plan by innovation Group. Why must i go through red-tape when i have to cancel. All it took was one call for you to start debiting my account. Why must i be send from pillar to post.</p> <p>Herein with by reference number. IIt is unfair for you to keep debiting my account.</p> <p>GWH- 134035 - Ref no<br /> Kgopi Mabotja<br /> ********** 817</p>