Innovation Group - Contacting Claims Manager impossible

Item: Innovation Group
Rating: 1
Author: Albert Janse van Rensburg

I have received numerous repairs rejection letters where claims towards a vehicle maintenance warranty has been lodged. A Mr Henry Kukkuk (title as Claims Manager) has signed these rejection letters but he is nowhere to be found. I have (and as I still type this message) holding on and trying to speak to Mr Kukkuk. The claims agents are not too friendly and made me hold on for (now 22 minutes) and counting. I have been on the phone for more than 3 hours in total trying to locate Mr Kukkuk at Innovation and Nedbank Insure, to no success.

Helpful (0)

Replies (3)

Innovation Group's replyOfficial

01 Aug 2019, 12:12

Hi Albert , Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team

Innovation Group's reply01 Aug 2019, 12:12

Official

AJvR

Albert Janse van Rensburg's updateReviewer Update

07 Aug 2019, 11:38

Hi there, many thanks for the call. I take note of the technical error on your letterheads. Also thanks for listening to my complaint regarding the customer service agents behavior.

AJvR

Albert Janse van Rensburg's update07 Aug 2019, 11:38

Reviewer Update

Hi there, many thanks for the call. I take note of the technical error on your letterheads. Also thanks for listening to my complaint regarding the customer service agents behavior.

Innovation Group's replyOfficial

07 Aug 2019, 11:40

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply07 Aug 2019, 11:40

Official