SM
Sandisile M
1 reviews | Active since Oct 2016
01 Apr 2025, 16:04
Innovation Group Claim
Hello Peter , Ford McGee at Lydenburg just lodged a claim on my behalf from Innovation Group for my broken components which fall under the Turbocharge now .Innovation Group is refusing to pay because they claim that it is not the turbocharge that is damaged ,so I asked them to define a Turbocharge according to their understand and definition on their policy ,instead they're moving me from pillar to Post .The service they've given me is very horrible for an engine warrant that I have not missed a single payment on.Now it is time to pay they're making my life a living hell.
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
02 Apr 2025, 08:38Dear Sandisile Mbenene
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply02 Apr 2025, 08:38
Official
Dear Sandisile Mbenene
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team