Innovation Group Claim

To say I’m disappointed is an understatement. I opened a service group with Innovation Group months after buying my car, but they decided to link it with my car installment without any explanation. The whole policy amounts to R21,500, and I've been facing issues since.

I called them for consecutive two weeks to register a claim, but without any luck. Finally, after persistent efforts, I got assistance on Monday, but only after continuously calling for two weeks with no response. When I spoke to one of the consultants, they assured me that my policy is still active and this would be the last service I’d receive before the plan expires.

Today, when I took my car in for service, they rejected my claim, citing that it had exceeded the mileage. This is outrageous! If they had provided good customer service and responded to calls promptly, I wouldn’t be facing this problem today.

When I tried to explain the situation to them, they simply said there’s nothing they can do about it. But here’s the kicker: I spoke to one of their consultants who assured me I could take my car in for service without any issues. Now they’re claiming I spoke to the wrong person. How is that possible?

Overall, my experience with Innovation Group has been extremely disappointing. Their lack of communication, poor customer service, and inconsistency in their policies have left me frustrated and dissatisfied. I would not recommend their services to anyone.