Innovation Group can't even assist with a simple quotation question

I received a sparsley detailed quote to extend my Hilux warranty Model: Toyota Hilux Double Cab DC 2.8GD6 4X4 DKR MT (Z05) Engine Type: Diesel Year: 8 Year / unlimited km Engine Capacity: <=3000cc R 12570

I am trying to find out when the 8 year end date of the extension will be, Toyota referred me to Innovation Group - I have now emailed 3x that I'd like to know when the end date of the extension will be, a completely disinterested Queen has responded 2x now that she is not picking up any policy when I have specifically asked about the quotation, not a policy, I've literally referred to the quotation at the bottom of the email she's responding to, which she flat out ignores, and just responds she's not picking up any policy.

How are you guys in business when you give such disinterested service? Yet you'll phone me over 20x to try and sell me a service plan.