Innovation Group

My car had been booked at Bosch Car Services on the 1st of August 2022 for a repair. I have never in my life experienced such a BAD service. When the policy was sold to me I wasn't told that if something happens to my car and I take for a repair I will have to wait for them to send the assessor from their site to inspect the car before they approve the quote. Last week I got a call from Tebogo one of their consultant she asked me to go to Bosch myself and ask for the diagnose report. Mind you I'm very far from Bosch and at my own expense. I've sent them over 7 emails "NO LUCK" I phoned them I don't know how many times, I've been moved from consultant to another "NO HELP" Innovation Group is a **** I trusted them because they are underwritten by Standard Bank. I don't know why I didn't check their Previews first before I took this policy. Bad reviews.