SA
Shane A
1 reviews | Active since Mar 2016
06 Mar 2023, 11:16
Innovation group are *******
Worst company ever. I would not recommend them to anyone. I have had a policy with them and paid every month. Not 1 month has been skipped nor have I ever claimed. Today I call them to find out if an sensor/electrical faults will be covered since I have a mechanical and electrical warranty with them and they told me no. Basically you're paying but get nothing in return. Definitely going to cancel but apparently that is also another nightmare. I would not recommend them to anyone
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Innovation Group's replyOfficial
06 Mar 2023, 15:43Dear Shane Agulhas, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply06 Mar 2023, 15:43
Official
Dear Shane Agulhas, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team