PT
Phuti T

1 reviews | Active since Sept 2017

28 Jun 2018, 06:43

Innovation group are ********

Guys don’t you dare take a service plan wiThe innovation group. This is a group of ********. I joined they paid R3000 for my first service after I cancelled from R22000 that MFC paid for me upfront, thy refunded me 9000zar which means this ******** benefited 11000zar.

I tried to contact them to get explanations they all telling me the amount include calculations fees. Can cancellation fees cost more than R3000? Guys pay for yourself this are group of ********. My only hope is to deal with the matter the legal way and thru ombud of short insurance. BE ALERT ? PEOPLE

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Replies (2)
Innovation Group
Innovation Group's reply28 Jun 2018, 07:03
Official

Hi,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group
Innovation Group's reply03 Jul 2018, 07:35
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team