zM
zizo M

1 reviews | Active since Sept 2018

28 Sept 2018, 10:55

Innovation Group are a *****

Frida Matlou of Innovation Group wont authorise my car to be fixed because i am paying for Two car warranties. This company has sold me the same policy twice, but now is refusing to use not even one of the policies im paying for. Frida Matlou refuses to even advise me regarding the warranty my car has been at Mahindra East London for a week

0
Replies (2)
Innovation Group
Innovation Group's reply28 Sept 2018, 11:47
Official

Hi Zizo ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group
Innovation Group's reply03 Oct 2018, 08:50
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team