1 reviews | Active since Jul 2016
Innovation Group and Standard Bank *********** Customers
<p>When I bought my car Standard Bank recommended that I should take a service plan with the Innovation Group. The service plan will be effective for 39 months or 75000 KM, which ever one comes first. My car reached 75000KM in December 2015. I have called Standard Bank Vehicle and Asset Finance to cancel the debit that has been going off against my account since January 2016 and they refuse to cancel it. They are telling me that they cannot cancel it because my 39 months is still not due so I have to pay until then. This means that I have to pay for six more months for a service that brings me no value. Last week I paid for my 90000KM service and they refused to pay which is understandable but what is not understandable is that they are forcing to keep paying for the service plan.</p>
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the time to investigate.
Kindly be advised that we have tried to make contact with you on several occasions but was not successful. We confirm that the service plan that was sold to you covers the vehicle for 45 000km until 75 000km or January 2017 whichever occurs first, with the payment term of 39 months.
We regret to inform you that you are liable to pay the remainder of the policy payment term and we further confirm that you were assisted with three claims against your policy.
We apologise for the inconvenience this has caused and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the time to investigate.
Kindly be advised that we have tried to make contact with you on several occasions but was not successful. We confirm that the service plan that was sold to you covers the vehicle for 45 000km until 75 000km or January 2017 whichever occurs first, with the payment term of 39 months.
We regret to inform you that you are liable to pay the remainder of the policy payment term and we further confirm that you were assisted with three claims against your policy.
We apologise for the inconvenience this has caused and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela