Innovation Group and Absa want me to pay for the same service/contract twice

I am complaining with regard to reference number: CP-5-2***2-Moalusi

my Cell Number: ***

Innovation Group with Absa is making me pay for 2 contracts that do the same thing, while their sales agent called me and said that one old contract will end, and 2 will start(new contract and top-up contract), now I am being sent from pillar to post, saying I have to wait for 7 days and my old contract is now ending on the 24th of this month, so they want me to pay double, so I canceled their debit order of the old contract since we agreed with their sales agent that it will be ending in April, so I want a refund of the debit order cancellation fee(R7 or so), and they stop debit order fee(R3) so that they can manage their contracts well with their customers, and I want to continue with my new contract with them.