Innovation Group- Always failing me. Two weeks- no resolution.

For two weeks I have been looking for a response regarding the replacing of my clutch. To date- I have not received any feedback. Why am I paying so much money for a service that you have failed to deliver. I am annoyed and disappointed. Your lack of delivery leaves a lot to be desired. I want to end my policy with you based on this. It is my money. Why do you dictate and control how to run and fix my car. Why cannot you not assist me after two weeks!!!! Failure to delivery. Failure to deliver on your promises. I hate this policy.