INNOVATION GROUP ABSA TYRE WARRANTEE A ****

I am writing to express my strong disappointment with the level of service I have received regarding the renewal of my tyre warranty cover.

On 25 September 2025, I responded to a notification regarding my tyre warranty expiry and requested a renewal. Unfortunately, I did not receive any acknowledgement or feedback. I subsequently sent four follow-up emails, after which I finally received a response from Thulani, who noted my inquiry — but no further action was taken.

I later received communication referring me to Peggy Khumalo for assistance. Despite following up with her twice, I have yet to receive any response.

In an attempt to resolve the matter, I called your offices and was transferred multiple times — first to the sales department, then between several individuals — before being left on hold until my call was dropped. I called again today, 21 October 2025, and once again I was transferred repeatedly (three times in total), only to be left on hold for over 30 minutes while waiting for the person responsible for ABSA Tyre Warranty renewals.

This experience has been extremely frustrating and disappointing. The lack of accountability, responsiveness, and basic customer care from Innovation Group is unacceptable — particularly for a client simply requesting a renewal.

I request that this matter be escalated urgently to a senior representative who can assist me with finalising my tyre warranty renewal without any further delays.