Innovation Group- a failing service provider.

It has been 7 days since I laid my complaint regarding a warranty plan and the shoddy work done by a mechanic that you recommended to me, Khash from Augustus Auto in Johannesburg. Whole you are protecting.

Both First for Women and Innovation Group have failed to assist me and are now protecting this dishonest and ************ mechanic that Innovation recommended to me. Why did FFW sell me a product from Innovation Group that they failed to deliver on.

Now after a mechanic that YOU recommended caused major issues on my car I had to repair out of my pocket.

Everyday I’ve been telling you my issue and telling you what haplended. Yet you and your colleagues ask me the same questions daily. Exactly how are a complaint resolution consultant? The only thing you have done has to make me sound like a broken record and repeat the same thing.

Thursday it had been agreed that a conference call would take place between Innovation, me and the shoddy mechanic you recommended. I made a great effort to be available. I even moved my meetings to ensure the call would happen. It’s Friday and nothing has happened.

So since you failed to resolve this issue exactly how can you and Innovation keep selling products that you fail to deliver on?

I expect that next week you will continue to send the same automated messages saying you are working on my complaint. The only thing you’ve worked on is to make me answer the same questions and tell my story. And also tell me that your colleagues tried to get hold of me but I was unreachable. I put in the effort as you can see below. If you cannot stick to your promises then why offer me the service? It’s great fun when my funds are collected. But when you fail to assist me you are nowhere to be found and again I regret deeply why I took insurance out with FFW.

Yoh will see my update on this review on Hello Peter.

I have also informed the Insurance Ombudsman and have a reference number.

Regards

A disappointed client again.