Innovation Group, a bunch of claim avoiding ******!

I went against my dealer warranty and bought an MFC innovation group warranty at the advise of the innovation group, saying their policy was much more comprehensive. I lay my first claim ever against my warranty on Monday. They immediately declined it because their policy wording didn't accommodate for the "exact" wording and their claims consultants lacked the technical expertise to realise that it encompassed the Engine and transmission management control unit. My amazing Dealer has been fighting since Monday, and although they acknowledged on several calls that the claim was valid and processed incorrectly - noone has made a call to even get me a courtesy car. I am a women with no other means to get my kids to school and myself to work without my Car and have used my last bits of money to uber us around. The avoidance to pay out a claim is shocking and disgusting and I will be referring to the Ombudsman next as well as Social Media.