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Alisha D

1 reviews | Active since Nov 2019

22 Nov 2019, 13:56

Innovation group

Never take a policy with these people. They take your money for service plan and when it comes to paying they disappear and claim it has expired. Never got a call or contract. Just a *******.

0
Replies (3)
Innovation Group
Innovation Group's reply22 Nov 2019, 14:10
Official
Hi Alisha ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group
Innovation Group's reply26 Nov 2019, 11:40
Official
Hi Alisha 

Our customer service team tried to contact you but have not been able to reach you. 

Kindly provide us with an alternative number and the most convenient time to contact you or possibly contact us *** quoting reference number : CP-***

Kind regards,
Complaints Team

Innovation Group
Innovation Group's reply26 Nov 2019, 14:14
Official
Hi Anisha,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team