Innovation group

Good morning as i have been speaking with the innovation group by the guy in the name of Keshwin,who sent me a document to fill it in so that they can log the claim,so I did sent it to the dealer were the car,as per his instructions for the dealer to put up other documents as well and sent it to them to sent an assessor on the 10 june.when call the dealer they have done that,now I didn't get any response from there,i then called innovation group on claim department they said to no claim was logged.so i wonder why are they sending me from pillar to post.because is them who promised to sort out this problem.now im again frustrated.they are very ********* when it comes to customers and very poor in managing their affairs.