EM
Ernest M
1 reviews | Active since Jun 2019
29 May 2023, 15:53
Innovation group ****
I bought a Toyota hilux in 2022 which was ****** after 8months,I was sold a service extension to my service plan,so unfortunately when car was ****** I had to cancel it,my refund was supposed to be R30k but to my suprise,this **** company paid me only R6700,how they came to such an amount after they were paid upfront by the bank when it settled my car,I have no idea about such and lately they’ve been calling to sell me trye insurance and other bull****,I’ll advise anyone who needs peace of mind to rather look at other options and forget this ****,they’re full of nonsense and profit driven
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Replies (1)Innovation Group's replyOfficial
30 May 2023, 09:13Dear Ernest Mugeri, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team
Innovation Group's reply30 May 2023, 09:13
Official
Dear Ernest Mugeri, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team
