TM
Thuso M

1 reviews | Active since Oct 2020

26 Oct 2020, 14:46

Innovation Group

This an advice to all vehicle owners who would like to extend their motor warranty with Innovation Group. Please stop, Innovation Group by MFC will **** your money and when you log a call, they hang up on you. I took out an extended warranty 2 months prior my initial warranty expires. I took the warranty in September 2020, the warranty was to start from 1st November 2020, after few weeks before the warranty could be activated I cancelled their warranty on october 2020, i was told Innovation Group could only pay back the pro rata, initially i payed over 9.2k, but they were only able to pay me just over 5k. For me that was totally unfair on my side, I have been loyal to Innovation Group by MFC for years and their treatment to me was unacceptable. I strongly advise anyone not to use Innovation Group and look for other motor warranty with other insurances. I will never refer anyone to them.

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Replies (3)
Innovation Group
Innovation Group's reply26 Oct 2020, 15:52
Official
Hi Thuso,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

TM
Thuso M's update28 Oct 2020, 10:15
Reviewer Update
All talk no action. :-(
I keep getting calls from MFC but the consultant keep telling they do not have answers and they will escalate it further. I am really disappointed!
TM
Thuso M's update26 Nov 2020, 04:59
Reviewer Update
After going back and forth with them, i came right. Got my refund back . Thanks to underwriters for sorting out my query.