GM
Gugulethu M

1 reviews | Active since May 2021

03 Apr 2023, 10:14

Innovation Group

Do not i repeat insure your cars with this pathetic insurance group, they have never covered a single claim on both my cars, instead they keep claiming my cars are wear and tear, they brought a an assessor with a grade 6 report to assess my cars and they told me the same *** dung for these two separate events, their claims department is a mess, a bunch of black people that have to knowledge of anything, i repeat don’t insure with this company, you can give your money to the dogs, their consultant told me they were going to cover my claim, they even stripped my car and my car stayed in the dealership for more than 3 week without any update from them, they never covered my fortuner as well, Jabu Mondlane - Mpumalanga- I repeat don’t ever they are useless and so is their staff of clowns, they don’t even give me a claim number, bunch of jokester

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Replies (1)
Innovation Group
Innovation Group's reply03 Apr 2023, 11:34
Official
Dear Gugulethu Mondiane, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team