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Paresh M
1 reviews | Active since Jan 2017
28 Aug 2021, 20:42
Innovation Grouo and Dial direct unfairness
Took out vehicle warranty with dial direct. They never inform me about their alliance with the alliance group. When vehicle danger light came on Dial Direct asked i get a nspectio/quotation from dealer. They however refused to pay for parts uncovered which I understood. They refuse to pay the R2000 odd rand for the diagnosis etc which is damn unfair . This is totally unfair as I am stuck with a R7000 bill. Gross behaviour
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Innovation Group's replyOfficial
30 Aug 2021, 10:37Hi Paresh, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's reply30 Aug 2021, 10:37
Official
Hi Paresh, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's replyOfficial
30 Aug 2021, 14:57Hi Paresh, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards, Complaints Team
Innovation Group's reply30 Aug 2021, 14:57
Official
Hi Paresh, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards, Complaints Team