Innovation from hell
Innovation is really messing around with their customers (and big time too). My vehicle is standing at Southern Toyota (Lenasia) since Monday 04.07.22. Well they received a quote from the dealership for 4 Ignition coils @ R 10 805. They approved R 3881.48 after many follow ups by myself (this was approved on the 06.07.22). I followed up the approved amount on the 07.07.22 before lunch time. Well let's just say today 08.07.22 I am still waiting... a whole week! all follow-up's are done by me... at my expense. Good for nothing this Innovation Group! Needless to say the dealership explained that all 4 must be replaced - so replacing 2 and waiting for other 2 to give in and claim again...
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Innovation Group's replyOfficial
08 Jul 2022, 08:47Dear Mehrunisa S, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply08 Jul 2022, 08:47
Official
Dear Mehrunisa S, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team