innovation

Good day,im Mr Malatji AM, still having a challenge with the above group.since they approved my claim we haven't been able to get our invoice through them,the dealer spoke to them they gave her the email where she must sent the email to,but they said they don't have it.i also took it upon myself to call and find Mr Keshwin which he told me to tell the dealer to call him so that he can provide the right email address that will help,they called and given the email they emailed them but still they didn't receive it yet.I'm a bit frustrated. Every time we have to fight with them before everything comes to normal it's unfair to me because I'm spending a lot of money calling the dealer and them without any results that I'm expecting.when they write me the emails I'm able to receive them but they don't receive us. Why do they do that to me , i don't know what to do anymore because every step to them it seems to be more effort to get things done.you know with this kind of attitude I don't think it's ethical to the customers,they treating me very badly while busy using my money since from 2024 to date im fighting them to do the right thing please help me I'm really exhausted.