TZ
Thabani Z
1 reviews | Active since Apr 2018
13 Nov 2018, 13:29
Innovation does not keep their word
I took the service plan from Innovation Group and they said that they would service the car twice. The first service would be the minor service and the second service would be the major service. To my surprise they approved two minor service after trying to ask as to why they are not keeping to their word nobody will advice me as to why they will not keep to their word. these companies offer us all sorts of things why give me such a frustration when you need to honour your agreement.
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Replies (4)
Innovation Group's replyOfficial
13 Nov 2018, 14:03 Hi Thabani,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply13 Nov 2018, 14:03
Official
Hi Thabani,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
TZ
Thabani Z's updateReviewer Update
13 Nov 2018, 16:15Innovation say this is because of the garage I sent the car requested to do a minor service. The garage under my instruction requested approval for the major service and the Innovation declined. they say it should have been a Renault garage yet I was told It need be a Vat Registered garage. All I need is for my car to get the major service that I was promised.
TZ
Thabani Z's update13 Nov 2018, 16:15
Reviewer Update
Innovation say this is because of the garage I sent the car requested to do a minor service. The garage under my instruction requested approval for the major service and the Innovation declined. they say it should have been a Renault garage yet I was told It need be a Vat Registered garage. All I need is for my car to get the major service that I was promised.
Innovation Group's replyOfficial
14 Nov 2018, 15:21Dear Client
Our customer service team tried to contact you but have not been able to reach you.
Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number : CP-11-2***.
Kind regards,
Complaints Team
Our customer service team tried to contact you but have not been able to reach you.
Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number : CP-11-2***.
Kind regards,
Complaints Team
Innovation Group's reply14 Nov 2018, 15:21
Official
Dear Client
Our customer service team tried to contact you but have not been able to reach you.
Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number : CP-11-2***.
Kind regards,
Complaints Team
Our customer service team tried to contact you but have not been able to reach you.
Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number : CP-11-2***.
Kind regards,
Complaints Team
Innovation Group's replyOfficial
15 Nov 2018, 15:30Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply15 Nov 2018, 15:30
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team