pV
philip V

1 reviews | Active since Sept 2014

04 Sept 2024, 11:44

Innovation breach POPI act

After I bought my brand new Toyota (which came with a service plan), I explicitly remember that I said that i do not give consent for my details to be share with anyone and that I, under no circumstances, want phone calls with regards to extra products or services. I just want to purchase my car and be done with. I receive regular phone calls from innovation wanting to sell me service plans for my new car and after asking nicely to take my name of the spam list, as I did not give consent to be contacted, I still get a phone call from innovation on a daily basis. This is so far across the border of harassment, it's not even funny

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Replies (1)
Innovation Group
Innovation Group's reply04 Sept 2024, 11:50
Official
Dear Philip Venter
 We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team