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gabsile N

1 reviews | Active since Dec 2020

27 Mar 2024, 16:36

Innovation and we buy cars are ****s do not buy from them

If I could give innovation and we buy cars 0 I would

I bought a car at we buy cars now they sold me a service plan. For 2 years which was 30 000 eligibility, The agreement was that what ever comes first between the 2 years and the 30 k . For example I must use these 30 k within a space of two years meaning I must use the 30 000 in service within 2 years if 2 years comes and I have used it then it’s my lose . And then the second one was I have the option to use my 30 kilometres within the space on those months meaning i can deplete the 30 kilometres even before the 24 months then myself and innovation we depart our ways as my 30 kilometres has been used up

Little di I know that was a lie , a big fat li. As innovation has now robbing me my 11000 + kilometres they claim that I have used up my service plan when I didn’t when I speak to their sales people who do not know how to speak to clients neither know or understand what they are doing it’s like a conversation it’s a clueless and misinformed person . They ended up saying we buy cars **** and I must suck it up how we buy cars is thier client that must fix this I said and they said no they won’t I am not going to allow this I want my kilos I will take this up with the ombusdasman

0
Replies (1)
Innovation Group
Innovation Group's reply02 Apr 2024, 09:19
Official
Dear Gabsile Ngobeni,
 
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
 
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
 
Best Regards
Innovation Group Customer Services Team