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RG
Rikesh G

1 reviews | Active since Mar 2018

05 Mar 2018, 11:43

Innovarion Group excusses

hi i am a very frustrated customer with innovation group for aftermarket warranty for vehicle the problem is that my car has been with innovation group for a long time waited the 3 months period i logged a claim last December for clutch the job was logged clutch was changed successfully i am know logging my second claim and it comes back rejected this is because the car is modified i just purchase the car last year and now on the second claim there is a issue i didnt know that the car was modified. and purchased it now im getting so many stories but infact the telesales agent did not mention this to me im very frustrated because i also have no car for 3.5 weeks also i am using a hired car if my vehicle was modified y would i take out the warranty

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Replies (3)
Innovation Group
Innovation Group's reply07 Mar 2018, 16:13
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,

RG
Rikesh G's update07 Mar 2018, 23:31
Reviewer Update
Hi I have received a reply from you on email and have a few concerns. Firstly who is the specialist that the gearbox was sent to? I do not see the name of the company. Secondly why didn't your company send out an assessor on commencement of the warranty to verify if the car was modified or not? Only now that there is a claim then you have raised the issue. I request that photos of the modified gearbox parts and inspection report be sent to me so that I can have these claims verified. To add to this, this vehicle has been repaired by one of your approved workshops previously and no mention was made of any modifications.
RG
Rikesh G's update07 Mar 2018, 23:37
Reviewer Update
Also according to your report, the use of a stronger gearbox is needed to handle the increased power then please explain how the gearbox broke if it's meant to be? And why was my gearbox removed from the workshop premises without my consent because now there is no way to verify the parts returned are originally from my vehicle.