Incorred debit order date/fee

My name is Annabelle id no. ********** 145084 contact number ********** 312. I am very upset.

I called towards the beginning of June about an account payment that did not go off for May. I also asked to get my monthly payments made on the f1st of each month. At the beginning of my policy I asked for the end of the month and I was debited before that last month.That is why the payment did not go off in the first place and that is why i called to change the debt order date to the 1st.

I asked for the outstanding payment to be debited and I was told that would be done on the 19th of this month which i agreed to. To my surprise that was not done as I asked because I got a double debit for last month and this month. I kept a side enough money for my normal monthy debit and not for a double debit that I was not told about. There for the payment did not go through. I asked for only the outstanding payment to be made then my other payments would be done on the 1st.

I am not happy because I have to pay a fee off my account every time my payments dont go off along with the normal debit order fee. I dont think this is right and would like to be compensated for the fees occurred because of this.