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Pheko M
1 reviews | Active since Jun 2023
26 Jun 2023, 20:28
Incorrectly debited
I was involved in a car accident on the 15 May 2023, in the process of finalizing the insurance requirements I contacted Innovation Group on the 29 May 2023 for the cancellation of the policy. The consultant that assisted me promised there is a possibility of being a pro-rata, that has not happened and this month they proceeded to debit my account for an amount of R514 on a policy that was cancelled. I even received an email that the policy has been cancelled. This is unacceptable and I want my money immediately
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Innovation Group's replyOfficial
27 Jun 2023, 10:07Dear Pheko Mosedi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply27 Jun 2023, 10:07
Official
Dear Pheko Mosedi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team