1 reviews | Active since Nov 2016

09 Jun 2017, 14:40

Incorrect Facts

<p>I bought a second hand car in December 2016 financed via MFC Nedbank. In Jan 2017 MFC called me and offered mye a service plan on my car. The explained that the car's service plan would cover up to 75 k Kilo's and that the new plan will cover 90 & 115 Kilo's service. The deal sounded good and I signed up. Now when I booked my car in for the 75k Kilo's service VW informed me that the service plan has expired and they will not cover the service, I called MFC/Innovation Group to tell them that they gave me the wrong information when they sold me the policy and if they would please consider changing the plan to include 75 & 90 as I would not have taken the policy if I knew that my 75k service was not covered.</p> <p> </p> <p> </p>

0
Replies (3)
Innovation Group
Innovation Group's reply28 Jun 2017, 15:33
Official

Dear Client,

Thank you for your patience regarding the concerns raised.

We confirm that the refund has been processed.

We apologize for the inconvenience caused and trust that the above meets with your satisfaction.

Kind regards,

Tumi Bacela

Best regards,

's update04 Jul 2017, 22:07
Reviewer Update

Hi Tumi,

Thanks for the response. Can you please advise on the turn around time of the refud as to date I havent received any payment.

Kind regards

Ian

's update19 Jul 2017, 11:21
Reviewer Update

Hi Tumi,

Any feedback?