Incorrect Facts
<p>I bought a second hand car in December 2016 financed via MFC Nedbank. In Jan 2017 MFC called me and offered mye a service plan on my car. The explained that the car's service plan would cover up to 75 k Kilo's and that the new plan will cover 90 & 115 Kilo's service. The deal sounded good and I signed up. Now when I booked my car in for the 75k Kilo's service VW informed me that the service plan has expired and they will not cover the service, I called MFC/Innovation Group to tell them that they gave me the wrong information when they sold me the policy and if they would please consider changing the plan to include 75 & 90 as I would not have taken the policy if I knew that my 75k service was not covered.</p> <p> </p> <p> </p>
Dear Client,
Thank you for your patience regarding the concerns raised.
We confirm that the refund has been processed.
We apologize for the inconvenience caused and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Best regards,
Dear Client,
Thank you for your patience regarding the concerns raised.
We confirm that the refund has been processed.
We apologize for the inconvenience caused and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Best regards,
Hi Tumi,
Thanks for the response. Can you please advise on the turn around time of the refud as to date I havent received any payment.
Kind regards
Ian
Hi Tumi,
Thanks for the response. Can you please advise on the turn around time of the refud as to date I havent received any payment.
Kind regards
Ian
Hi Tumi,
Any feedback?
Hi Tumi,
Any feedback?
