Incorrect debit order date

<p> </p> <p>My debit order is scheduled to be processed on the 29th of each month. Last month I noticed that my debit order was incorrectly processed on the 28th and that it was returned as unpaid. I was charged a fee of R115 by my bank for the upaid item. I sent an email on 04/07/2017 to MFC customer services ********** informing them that there was a problem with my debit order date, questioning why the date was changed without my knowledge and whether they are going to refund me for the costs incurred. </p> <p>On 06/07/2017 I made an eft payment for the outstanding amount</p> <p>On 17/07/2017 I followed up with another email, after no feedback.</p> <p>Phoned the call centre on 29/07/2017 after another debit order was deducted on the 28th of July. They referred me to Patrica at Collections (Tel: 031- ********** ). She wasn't available and I left a number of messages, but haven't received any feedback.</p> <p>My debit order has been changed without my knowledge, which is resulting in extra cost on my side, and up to date no one has returned any of my queuries.</p>